EBC For Training & Development

Marketing Sales and Customer Service

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Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

1- Online Training...with international accreditation. The value of participation per person is $1,450

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

Excellence & Creativity in Customer Service

Introduction :

One of the most important methods of developing and improving the work within the company is to improve the conditions and atmosphere surrounding this work, where the worker and office managers and departmental officials are the essential element that with the development of their performance is developing the work of the company and with the decline of their interest and confidence in the work done problems appear, and perhaps the psychological aspect and the material aspect of the most important aspects Which must be taken into consideration by the company manager and responsible, and to gain the satisfaction of employees must be removed barriers and spaces between the manager and employees and the formation of a family work success represents the success of all and failure represents the failure of all, methods and ways to win the satisfaction of workers will be traded Within the program of the course with its different approachesThe first step in building organizations is to manage excellence. The precise and clear definition of the desired goals and objectives should be adopted and adopted as a basis for planning and guidance in all areas of activity in the organizations as well as being the most important measures in order to identify the levels of achievement. The organizations work in a changing social, political and economic environment, and cultural factors and scientific and technical developments interact in the re-shaping of societies, their development, their systems and their value systems. To its surroundings.Career development has gained great importance in all organizations of state institutions, and has been dependent on important tasks such as organizational administrative and organizational structures and to study the procedures and work to simplify these procedures through the distribution of manpower and training and create the appropriate office environment for their work and provide the appropriate atmosphere that enables staff to live in the highest levels of functionality in terms of quantity and quality, Career development seeks to raise the level of management awareness among employees and spot the light on various aspects of development which focuses on the work environment and facilitates the performance of service and performance improvement by suggesting the best ways and explained the ways by using latest technologies that help to achieve all the general objectives.

Course Objectives :

At the end of this course, the participants will be able to :

  • Secrets of success in work and improving the communication mode between the manager and employees.
  • Leadership skills and employee management within the company.
  • Skills of dealing with the psychological problems of workers and stand on their situation.
  • Ways to activate the motivation and activation of employees within the company
  • Confidence building skills between the manager and all employees

Targeted Audience :

  • Managers and owners of government and private companies.
  • Managers of large enterprises.
  • Owners of industrial, commercial, tourism and service establishments.
  • All personnel in the field of management and implementation.
  • All who wish to build promising companies with a bright future.
  • All looking for ways and means to improve the overall climate within the company

Course Outlines :

  • Concept & Definition of customer service?
  • Contribution in service culture.
  • Verbal positive Communication.
  • The close relationship between the strategy and excellence models.
  • Development of strategy in enterprises.
  • Advanced strategic planning.
  • Quality management and strategic planning.
  • Educational excellence methodologies.
  • Advantage strategies to management excellence in enterprises and companies.
  • Evaluation processes using the excellence model.
  • Receive interviews.Comprehension concept and score monitoring.
  • The concept and nature of career development.
  • Objectives of administrative and career development.
  • Organizational website for administrative development.
  • Tasks and duties of administrative development.
  • Meaning and vision of career development.
  • Personnel specialist skills.
  • Career development and its importance in developing the work of institutions and companies.

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.