EBC For Training & Development

Secretarial and Office Management

.

Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

5500 $

Register

1- Online Training...with international accreditation. The value of participation per person is $2,400

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

Organising and Behavioural Skills for Administrative
Professionals and Executive Secretaries .. 10 Days

Introduction :

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills.
To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
Organising and Behavioural Skills for Administrative Professionals and Executive Secretaries course gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

Course Objectives :

At the end of this course, the participants will be able to :

  • build and improve upon your existing skill sets
  • develop your role and become more proactive
  • identify ways to expand your knowledge of the company and business area
  • have more control over your time and work output
  • develop and apply your interpersonal intelligence
  • manage your manager to mutual advantage
  • write more effective letters, e-mails and other forms of business correspondence
  • support and make memorable presentations

Targeted Audience :

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Course Outlines :

Building on existing skills and developing the role/ Organisational skills and time management

  • What is your role?
  • Becoming more proactive
  • Self-development and expanding your knowledge of the business
  • Organisational skills
  • Planning and prioritising – taking control over your work load

Organisational skills and time management (cont)/Dealing with change

  • Goal setting
  • Time management under pressure
  • Managing stress in self and others
  • Coping with, and taking advantage of, change in the work environment

The importance and value of communication skills

  • Why are communication skills so important?
  • Expressing yourself with clarity
  • Spoken, written and remote communication – differences and implications
  • Telephone techniques
  • Writing more effective business letters and e-mails
  • Improving reports – structure, relevance, layout and editing
  • What makes a good presentation – tips to excellent presentations

Managing your manager and raising your profile

  • Image management
  • Building an effective working relationship with your manager
  • What is expected of you?
  • Using your skills to enable your manager to concentrate on his/her priorities
  • Delegating and improving the quality of delegation received
  • Working as a team

Interpersonal intelligence and influencing skills

  • Being a team player and flexibility
  • Understanding yourself and other people
  • Influencing skills – gaining support and cooperation of others
  • Improving self-confidence
  • Assertiveness
  • Resolving conflict
  • Giving and receiving feedback
  • Taking forward ideas for improvement
  • Action planning

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.