EBC For Training & Development

Marketing Sales and Customer Service

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Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

1- Online Training...with international accreditation. The value of participation per person is $1,450

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

Sales Professional Training

Introduction :

Companies of all kinds rely on skilled, motivated and knowledgeable sales professionals to grow their customer base and increase their revenue. course is designed to give delegates the knowledge and confidence they require to overcome objections, close more sales, and generate new business opportunities. Specific emphasis is placed on developing face-to-face communication skills, persuasion techniques, and sales negotiation strategies.

Course Objectives :

At the end of this course, the participants will be able to :

  • Describe effective strategies for developing new business opportunities
  • Incorporate social media marketing best practices to increase sales
  • Utilize body language to build trust and rapport face-to-face or over the phone
  • Design a multimedia sales presentation
  • Overcome customer sales objections and close the sale
  • Customize a sales presentation to appeal to the four customer “buying styles”

Targeted Audience :

  • Corporate Sales Trainers
  • Sales Territory Account Representatives
  • Sales and Marketing Managers
  • Field Service Representatives
  • Business Development Managers
  • Sales and Marketing support Team Members

Course Outlines :

DAY 1 : Advanced Communication Skills to Increase Sales

  • How to Make and Excellent First Impression
  • Overcoming Interpersonal Communication Barriers
  • Active Listening and Questioning Skills Development
  • Strategies to Improve Telephone Communication Effectiveness
  • Silent Messages: Interpreting a Customer’s Body Language Gestures
  • How to accurately determine a customer’s “buying style?”

DAY 2 : Delivering Dynamic Face-to-Face Sales Presentations

  • Top 7 Reasons Why Customers Don’t Buy
  • Tips to Develop Trust and Rapport with any Customer
  • Time-proven Principles of Persuasion
  • How to Customize a Sales Presentation to Individuals and Groups
  • PowerPoint Presentation Tips and Techniques
  • Negotiation Strategies to Overcome a Customer’s Objections and Close the Sale

DAY 3 : Managing Emotions in Sales

  • Understanding Emotional Intelligence
  • Power of Likability
  • Improving Money Talk
  • Developing Confidence, Authenticity and Likability
  • Understanding Reactions under Stress and Conflict
  • Best Techniques for Top Sales to Manage Stress
  • Setting and Managing Expectations for Consultative Selling
  • Emotional Management in Negotiations 

DAY 4 : Going the Extra Mile to Improve Customer Service 

  • Cornerstones of Superior Customer Service
  • What do your customers expect?
  • How to Use Customer Service to Increase Sales
  • Creating Customer Service “touch points”
  • The Importance of Measuring Customer Satisfaction
  • Service Recovery Tips Tactics and Techniques

DAY 5 : New Business Development Planning, Preparation, and Execution

  • Prospecting is a Numbers Game
  • Best Practices for Finding New Prospects
  • Creating a Prospecting Phone Script and Elevator Speech
  • Tips for Managing Your Appointment Schedule
  • The Art of Qualifying Prospects
  • Setting Business Development SMART objectives

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.