EBC For Training & Development

Secretarial and Office Management

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Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

1- Online Training...with international accreditation. The value of participation per person is $1,450

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

The Certified Executive

Introduction :

Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager’s success. This course seeks to supplement your current set of capabilities by adding other highly needed competencies that will lead to excellence in your position.
During this course, you will discover ways to enhance your confidence and forward thinking ability, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies which you can immediately apply at the workplace. Moreover, you will participate in detailed discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. The next segment of this course discusses how to professionally deal with visitors, internal customers and external customers and how to make your department and company more customer friendly. Finally, you will learn how to develop action plans that will enhance your professional image and the image of your department and company.

Course Objectives :

At the end of this course, the participants will be able to :

  • Provide full support to stakeholders in order to enhance the success of the business
  • Apply emotional intelligence to foster excellent business relationships both laterally and vertically
  • Harness modern communication concepts and strategies to facilitate work flow
  • Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
  • Demonstrate professional skills in using creativity, serving internal customers, and managing stress

Targeted Audience :

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their career.

Course Outlines :

  • Progressive role of the executive or personal assistant
    • Understanding the strategic role of today’s executive assistant
    • Working ‘with’ versus working ‘for’ your leader
    • The challenges impacting the 21st century administrators
    • The competencies of the modern personal assistant
    • Self-empowerment: creating your own mission statement
    • Developing forward thinking: being a proactive thinker
    • Using technology to get things done
  • Emotional intelligence (EI) tact and skills for handling people
    • Definition of EI
    • The conceptual model
    • Understanding the four dimensions of EI:
      • Awareness of own role
      • Management of own responsibilities
      • Awareness of office politics and environment
      • Management of stakeholders
    • Recognizing how stress and feelings affect performance
    • Applying EI in building relations and dealing with difficult situations
  • Effective interpersonal and written communication
    • Building excellent relationships with colleagues
    • Dealing with difficult personalities
    • Developing self-confidence and assertiveness
    • Presenting your ideas and influencing others
    • Effective Business writing:
      • Writing powerful emails
      • Writing minutes of the meeting
  • Mastering management practices 
    • Planning
      • Setting SMART objectives
      • Writing your personal goal setting plan
    • Organizing
      • Delegating effectively  
      • Setting task priorities
    • Directing/leading
      • Understanding the team dynamics
      • The coaching clinic
    • Controlling
      • Setting useful metrics
      • Building and maintaining systems  
  • The Executive/PA guidelines for success 
    • Forging a customer service culture in your office 
      • The importance of internal customer service
      • Making your department customer friendly
      • Dealing with visitors 
    • Creativity tools for decision making
      • Definition of creativity
      • Creativity tools for generating improvements 
      • The personal creativity profile
    • Stress management
      • Identifying causes of stress
      • The personal stress worksheet
      • Time management preventive measures

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.