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1- Online Training...with international accreditation. The value of participation per person is $1,450
2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Advanced Office Management and Effective Administration Skills
Introduction :
Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with This highly interactive, Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how to stay in control whilst dealing with conflicting priorities.
Course Objectives :
At the end of this course, the participants will be able to :
- Address the office management & administration duties as part and parcel of the organisations business goals
- Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
- Define the role of the office management & administrative professionals
- Outline the aspects of interaction with other functions and departments
- Introduce and practice effective behavioural, administrative and technical management skills
- Provide practical problem solving techniques for efficient office management onal issues and disagreement
Targeted Audience :
- All those who need to understand a broad range of office management and administration competencies.
- A new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.
Course Outlines :
The Management Function : Office Management
- What is the Office Management Professional’s place, role and objectives in the organisation?
- How the organisations culture depends on the image/role of the Office Management Professional
- Employee code of ethics and employee proprietary agreements
- Changing codes of supervision/corrective action
- Authority v behavioural, administrative and technical responsibilities
- Managing administrative performance and the process(es) required
- Objective setting and maintaining standards
Communication : Its Power, Components and Levels
- The New Administrative Role in Impacting Organizational Performance
- Performance Appraisal
- How Administrators can build Competitive Edge Departments
- What Administrators Need to Know
- How to Reshape and Rebalance the New Administration Function KPIs etc.
Organisational (Behavioural and Technical) Competence Effectiveness
- Measuring how things are done as well as what they should achieve
- Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
- Role in helping individuals take responsibility for making the organisation deliver value
- Role in helping the organisation see the world through the eyes of its (internal/external) customers
- Role in enhancing productivity and reducing conflict/lost time
- Role in protecting and enhancing business reputation
- Role in ensuring organisational standards are implemented and respected
Interpersonal Skills
- Influencing, persuading and communicating decisions to ensure the organisation listen and acts
- Presentation skills
- Managing diversity
- Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
- Actively review and recommend improvements to organisational systems, processes and procedures
- Establish checking procedures and ensure quality of work
Implementation/Administration Guidelines
- Role in creating links between organisational strategy and administration goals and their implementation
- Role as a route to securing competitive realities of the organisation
- Role in creating a partnership with management that turns strategies into results
- Role in helping management understand the human capital dimension of each of the organisations key business priorities
- Action planning and transfer of knowledge and skills to work
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
