.
Code | Available Dates | Places & Fees | Registeration | ||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
1- Online Training...with international accreditation. The value of participation per person is $1,450
2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Certified Office Manager (COM)
Introduction :
An office where everything runs smoothly is very much essential for a business. Only then you can dedicate to focussing more on the core side of the business and develop it easily. Office management roles include receptionist, admin, personal assistant, secretarial role, etc.
The Certified Office Manager (COM) Training Course is a broad and interactive program tailored for those who are looking into developing effective managerial and administrative skills.
The course is highly practical and includes lectures, presentations and practical exercises that will enable course attendees to develop their expertise in Office Management. The goal of the training programme is to make you familiar with wide range of responsibilities and prioritisation techniques and increase your confidence as an office manager.
Course Objectives :
At the end of this course, the participants will be able to :
- Understand the range of responsibilities and skills required by the office manager
- Be proficient in professional Administrative management skills
- Value their role in an organization and experience greater job satisfaction
- Various approaches to use when dealing with the management of tasks, teams
and individuals - Organizing skills to achieve tasks
- Develop office procedures for efficiency and effectiveness
- Manage a network of working relationships
- Communicate effectively
- Manage the performance of administrative staff
Targeted Audience :
- Administration Staff looking to become a Supervisor or Office Manager; existing Office Managers looking to enhance on the job performance and knowledge/skill base.
- A new supervisors, office managers and office professionals who manage processes and people,
- Anyone in an office managerial position or about to move into one.
Course Outlines :
HE KEY FUNCTIONS OF AN OFFICE MANAGER
- Understand why your role is important.
- Key Duties and Skills
- What is an Office Manager? The role defined.
SETTING OBJECTIVES
- Why are Objectives important?
- How to set Objectives for your team
- How to co-ordinate with higher level Objectives
COMMUNICATION
- Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
- Learn the importance of Assertiveness in performing your role
- Assertive versus Passive behaviour
CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
- How to build your self-confidence and become a more effective Performer and Leader
- Lead through example
- Learn how to spread this confidence into the wider team
BUSINESS ACUMEN
- Negotiate effectively
- Get the most out of your Budget
- Decision Making techniques
- Problem Solving
HANDLING DIFFICULTY
- Manage Stress in yourself and the team
- Effective Conflict Management
LEADERSHIP – BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
- Delegation and Supervision
- Team Working and Leadership
- Motivation – how to find the magic touch
- Importance and application of Objectives in team and group dynamics
- Working well with colleagues
- Coaching as a tool
MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
- Time Management
- Prioritisation
- Organising the team
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
- HR (Human Resources) functions and activities
- Project Management and Planning – an overview.
THE IMPORTANCE OF THE CLIENT
- Why are customers so important
- How to keep this in focus
- Complaint Handling
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
