Digital Government in Public Service
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Digital Government in Public Service
Introduction :
This training course will empower you with end-to-end knowledge and experience of e-governance. Since the style of management and governance in each organisation differs depending on various factors, this course will give you the necessary perspective to strategise and focus on the correct aspects of your organisation in order to successfully implement and manage e-governance.
Undertaking this E-Government and E-Governance: Digital Government in Public Service Course course will prepare you to play a pivotal role in the introduction of e-governance within your organisation, in turn providing you with a platform to demonstrate your capabilities and secure your growth and progression within your organisation.
By helping your organisation move towards digitisation and modernisation using the knowledge and experience gained through this course, you will establish a career in a competitive organisation and will build your confidence, experience and exposure to work in any other organisation using advanced technologies.
Course Objectives :
At the end of this course, the participants will be able to :
- in-depth understanding of all principles, processes and steps related to e-governance and its introduction in a public sector organisation
- perspective to strategize and identify the type and style of e-governance to be introduced in one’s organisation, depending on culture, values and goals
- the necessary skill and capabilities to work with the most updated and advanced technologies
- experience and exposure to identify and overcome current challenges being faced by one’s organisation
- the ability to make the best use of available technologies to make one’s organisation competitive and provide the best and most convenient services to citizens
- the complete skillset necessary for one to remain competitive in the rapidly evolving public sector space
Targeted Audience :
- Senior members of an organisation (Directors, Board Members, etc.) – to thoroughly understand all important aspects of e-governance to be able to successfully implement and sustain the same within the organisation
- Investors and shareholders who are part of or want to be part of a firm’s delivery and function
- Members of human resource departments of an organisation responsible for creating a positive, performance-driven, technologically skilled work culture for better results in terms of efficiency, quality and innovation.
- Auditors and other members responsible for ensuring transparency and integrity of information during and after the process of digitisation
- Any other personnel of public services who would be part of the functioning of e-governance once introduced within a public sector organisation
- Any non-public sector professional interested in e-governance and digitisation of services for better quality, faster delivery and more convenience
Course Outlines :
Module 1 – Overview of E-Governance
- Definition of e-governance
- Necessity of e-governance
- Components of an e-government
Module 2 – Types of E-Governance
- Government to citizen
- Government to business
- Government to employee
- Government to government
Module 3 – Importance of E-Governance
- Address problems and challenges due to outdated technologies and systems
- Increased involvement of local governments through reforms and change management
- Increased transparency and accountability because of citizen involvement and access to information
- Lesser risk of corruptionand other fraudulent activities
- Increased efficiency and quality of services
- Enhanced economic competitiveness
Module 4 – Components of a Strategy to Set Up an E-Government
- Definition of key areas to be addressed and customers to be identified
- Vision explaining the organisation’s plan and concept for e-governance
- Specific and measurable goals and objectives
- Identification of policies necessary for successful implementation of e-governance
- Defined methodology to assess organisational readiness
- Process for identifying and prioritising e-government initiatives
- Robust business model to sustain e-government initiatives
Module 5 – Criteria for Determining Priority of Initiatives to Implement E-Governance
- Funding availability
- Return on investment
- Organisational readiness
- Customer demand
Module 6 – Steps to Building an Effective Strategy for E-Governance Implementation
- Review organisation function and determine the most apt form of e-governance
- Identify gaps in current technologies and processes
- Decide relevant processes and technologies to be introduced as part of e-governance
- Devise a time-bound plan for implementation
- Identify a method to prioritise steps and initiatives
- Train and prepare employees for change
- Implement initiatives as per priority defined
- Keep a check on return on investment
Module 7 – Success Factors of Implementation of E-Governance
- Involvement of state and local governments
- A good relationship between central and local governments
- Cooperative leadership and taskforce
- Advanced technology
- Highly skilled workforce and customer-oriented work culture
- Support and involvement of citizens
Module 8 – Indicators of Implementation Success
- Infrastructure
- Increased connectivity and data processing capacity
- Governance
- E-government management framework
- Policy and regulatory framework
- Institutional capacity
- The geographical reach of public services
- Training imparted successfully
- Business processes re-engineered
- Customer satisfaction with public services
- Opinion surveys
- Online feedback forms
- Accessibility by the rural population
- Regular and efficient data sharing and transparency
Module 9 – Challenges to Implementation of E-Governance
- Reluctant local governments
- Resistance to change by employees and other associated organisations
- Lack of leadership support and cooperation
- Poor change management
- Untrained, technologically challenged employees
- Lack of accountability and transparency
- High costs
- Political pressure and external interference
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 9001/2015 from the English international company UKAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
