Excellence in The Art of Dialogue And Communication
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Excellence in The Art of Dialogue And Communication
Introduction :
Day in, day out, Executive Secretaries and provide high-level support for top executives. They work usually with very little supervision, anticipating needs, and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgment or encouragement! This training course seeks to develop and stretch the skill-set of EAs This training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence, and mindset to achieve excellence and to recognize their value to their organizations.
Course Objectives :
At the end of this course, the participants will be able to :
- Appreciate the value and importance of their role
- Use communication skills to their advantage and to the benefit of their organization
- Develop self-leadership and interpersonal skills to increase their management potential
- Be more effective at managing their time and their Executive’s time
- Apply stress management and emotional intelligence strategies in all interactions
Targeted Audience :
- Executive Secretaries
- Personal Assistants
- Office Managers and Team Leaders
- Administrative Assistants and Co-coordinators
- Business Support Executives
Course Outlines :
Unit 1 : Technical Methods In The Organization of Files & Documents :
- The importance of office communications and archiving of documents.
- Conservation staff characteristics.
- Dealing with office communications.
- The origin and cycle of documents.
- Systems of supervision of archives.
- Classification, coding, and indexing.
- Use of the computer in archiving.
- Save and retrieve correspondence and documents.
- Sorting, deporting, and damaging archives.
- Techniques and modern instruments in circulation, preservation, and retrieval field.
Unit 2 : Preparation of Reports & Correspondence :
- The concept of correspondence and reports and their types.
- The importance of reports to management.
- Skills and skills for writing and reading development.
- Characteristics and parts of a good report.
- Method of writing correspondence and reports.
- The illustrations in the reports.
- Computer and output correspondence and reports.
- Common mistakes in writing correspondence and reports.
Unit 3 : Modern Secretarial Skills :
- Administrative Assistant role in the enterprise, and features of the Administrative Assistant.
- Communication skills in secretarial offices.
- Preparation of the agenda and the minutes of the meeting, organization of travel.
- Organization of office work: appointments, time, the order of work according to priorities.
- Dealing with others, and working pressure in secretarial offices.
- Simplification of office work procedures, and effective use of the phone.
- Electronic Secretarial.
- Use modern hardware, software, and office tools.
Unit 4 : Executive Secretarial and Office Management :
- Office administrative process.
- Tasks and responsibilities and attributes of the office manager, administrative assistant executive secretary.
- Communication skills.
- Time management and priority setting.
- Organizing meetings and organizing travel.
- Dealing with telephone calls, and with visitors.
- The physical environment in the modern office.
- Correspondence, reports, and internal notes.
- Office equipment and techniques.
- Work manuals and office procedures.
Unit 5 : Electronic Secretarial :
- Recent trends in secretarial.
- The importance of modern techniques in secretarial work.
- Preparation of correspondence and reports on the computer.
- View information on the computer.
- Organize people’s information electronically.
- Organize meetings electronically.
- Organize archives and documents electronically.
- Electronic organization of appointments and tasks in secretarial offices.
- Electronic communications (Internet, intranet, e-mail).
Unit 6 : Self-development of Administrative Assistants & Etiquette :
- The concept of etiquette, its rules, and its importance in secretarial tasks.
- Work without supervision and self-development.
- Development of positive concepts and trends.
- Phone usage skills.
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
