ITIL 4 Create Deliver and Support (CDS)
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
ITIL 4 Create Deliver and Support (CDS)
Introduction :
As the people demand better, optimised and adopted IT service quality and improvement methods and now a must have knowledge for IT professionals, this course is developed to enable them to continue to deliver innovative yet reliable services within increasingly competitive market.
ITIL Specialist: Create, Deliver and Support module is specifically designed for IT professionals, practitioners and leaders who design and provide digital products and services, and deliver and support them through their whole lifecycles.
Course Objectives :
At the end of this course, the participants will be able to :
- To understand how to plan and build a service value stream
- Create, deliver, and support services
- Concepts for managing workflow, business process and collaboration
- Review industry leading solutions and vendors in this marketplace
- Setting up value streams
- Develop models, and embed technologies
Targeted Audience :
- Professionals and leaders within IT industry
- Personnel moving into leadership roles to embrace better controls
- Information Security Professionals
- Executives
- Users of Document and Records Management
- Personnel seeking to enhance their skills
- IT Management
- Technical Staff
Course Outlines :
Day 1 – ITIL Certification
- Exam preparation
- Certification purpose
- ITIL certification scheme
- Examination overview
- Certification process
Day 2 – Service Value Stream
- Organizational structures
- Collaborative teams
- Integrated teams
- Shift-left concept and approach
- Information value
- Technology value
Day 3 – Process mining
- Discovering business process
- Monitoring business process
- Visualising business process
- Analysing business process
- Improving business processes
Day 4 – Create, deliver and support
- New service development value stream
- Existing service value stream
- Managing work as tickets
- Prioritization and demand management
- Swarming
Day 5 – ITIL processes
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- New service development value stream
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 9001/2015 from the English international company UKAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
