EBC For Training & Development

Secretarial and Office Management

.

Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

1- Online Training...with international accreditation. The value of participation per person is $1,450

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

Office Management and Effective Administration Skills

Introduction :

Office Management and Effective Administration Skills is an exciting and interactive training course. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

Course Objectives :

At the end of this course, the participants will be able to :

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and develop their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Targeted Audience :

  • All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

Course Outlines :

Day 1 : Programme Introduction / Roles, Competences and Personal Effectiveness

  • Programme Introduction and Objectives
  • Action Planning
  • The ‘competence’ model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal Competence Review
  • Time Management Constraints – resources, systems, other people and self
  • Handling Requests and Conflicting Priorities

Day 2 : Team Working, Communication and Meetings

  • Team Working and Team Roles
  • Briefing skills – giving, receiving and passing on
  • Organising and Participating in Meetings
  • Notes, Minutes and Follow-up

Day 3 : Managing Working Relationships / Communication Skills / Supervising Admin Staff

  • Delegation – giving and receiving
  • Coaching and Training Colleagues and Staff – skills of on-job training
  • Communication and Listening Skills – lessons from NLP
  • Building Rapport
  • Developing a Network of Working Relationships – influencing skills
  • Assertiveness and Conflict
  • People Problems and Problem People
  • Helping others Perform – case study
  • Practical Motivation
  • Criticism Skills

Day 4 : Managing Time / Desk Management and Office Technology / Writing Skills

  • Planning and Priority Setting
  • Office Layout and Ergonomics
  • Managing the paper-load and developing paperless systems
  • Getting the best from Office Technology
  • Letter Writing
  • E-mail Efficiency and Etiquette
  • Writing and Editing Reports
  • Proof-Reading Skills
  • Setting up / developing writing layout and style guidelines for the organisation
  • Writing & designing presentation slides

Day 5 : Managing Information & Budgets / Improving Customer Service and Systems

  • Principles of information management – scheduling, filtering and digesting
  • Interpreting and presenting statistical information
  • Designing and using graphs
  • Designing surveys, presenting findings and interpreting meaning
  • Basic concepts of financial management
  • Monitoring budgets and variance
  • Improving  customer service and systems – continuous improvement
  • Action planning

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.