Professional Secretarial & Administration Skills .. 10 Days
Code | Available Dates | Places & Fees | Registeration | ||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
| |||||||||
1- Online Training...with international accreditation. The value of participation per person is €2,400
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Professional Secretarial & Administration Skills .. 10 Days
Introduction :
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This program covers all of these, and more.
Course Objectives :
At the end of this course, the participants will be able to :
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a professional secretary
- To enhance your communication and interpersonal skills
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- How to be assertive and build a good rapport with your manager
Targeted Audience :
Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position
Course Outlines :
Your Secretarial & Administrative Role
- Responsibilities
- Skills
- Qualities
Developing an Appropriate Professional Image
- Professional Appearance In The Gulf
- Timekeeping & Punctuality
- Introduction To Office Ethics
Stress
- Identifying Stress
- Stress Busting Techniques
- Activities To Practice Using The Techniques
Communication
- Body Language, Words, & Tone Of Voice
- Active Listening
- Questioning For Clarity
Effective Written Business Communication
- Correct Layout Of Letters & Emails
- Correct Use Of Salutations
- Basic Business English Punctuation & Grammar
Telephone Skills
- How To Deal With Callers Professionally & Effectively
- Telephone Etiquette
- The ‘Do’s & ‘Do Not’s Of Answering The Telephone
Saying ‘No’ Constructively & Giving Alternatives
How to Effectively Handle Your Manager
Planning & Prioritizing
- Urgency & Importance
- ABC Method
Managing Your Key Result Areas & Tasks
Effective Filing Systems
- Identifying Different Methods Of Filing & Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
Basic Finance
- Understanding & Managing Petty Cash Systems
Basic Stock Control & Stationery
Managing Stationery Supplies & Stock
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
