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Code | Available Dates | Places | Fees | Registeration |
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ | |||
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ | |||
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ | |||
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ | |||
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ | |||
Dubai.. Istanbul Cairo...London KualaLumpur.. Tunisia | 2950 $ |
1- Online Training...with international accreditation. The value of participation per person is $1,450
2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Professional Skills for Administrators & Secretaries
Introduction :
This training course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment.
This engaging, fun, and interactive Professional Skills for Administrators & Secretaries training course will help you to become more organised, to plan and prioritise and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.
Course Objectives :
At the end of this course, the participants will be able to :
- Apply the skills and attributes of a first-class office professional in your workplace
- Present yourself more confidently
- Communicate effectively with managers, colleagues and all organisational
- Handle the difficulties and pressures of working in a modern office
- Prioritise, plan and manage time more efficiently
Targeted Audience :
- Administrators
- Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Supervisors
- Business Support staff
Course Outlines :
DAY 1 : Competencies and Time Management
• Assessing prior Skills and Knowledge
• Competencies Required for Excellence as an Office Professional
• Perceptions, Attitudes and Beliefs – How they affect Performance
• Learning Styles / Thinking Styles – Your Strengths and Weaknesses
• Time Management Skills
DAY 2 : Organising and Planning
• Goal Setting including Setting SMART Objectives
• Planning
• Mind Mapping
• Problem Solving and Decision Making
• Managing Meetings
DAY 3 : Communication Skills
• Understanding Assertive Communication
• Dealing with Conflict and Aggression
• Listening Skills
• Questioning Skills
• Body Language and Its Importance in Building Effective Relationships
DAY 4 : Team Working
• Conflict Management and Resolution
• Dealing with Difficult People
• Managing Upwards
• Workplace Stress Management
• Working Effectively as Part of a Team
DAY 5 : Presentation Skills
• Telephone Skills
• Writing Skills
• Email Etiquette
• Presentation Skills
• Review of the Week
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
