Protocol and Etiquette Training Course
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Protocol and Etiquette Training Course
Introduction :
Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behaviour and is required in societal relations.However, it is not limited to society but extends to relations within a social or professional group. It is also used to refer to a code of ethics prescribed in some profession like medical or legal. Protocol, in the larger sense, can be defined as the etiquette of diplomacy and affairs of the state. At a national or international level, it constitutes the code of behaviour, ceremonial forms, courtesies, procedures, etc. accepted and required for interactions between heads of states, government and/or diplomats.
Course Objectives :
At the end of this course, the participants will be able to :
- complete knowledge and information about business etiquette and protocol
- the necessary experience and awareness to conduct themselves professionally in business meetings and other important forums
- the required skill, confidence and experience to communicate clearly, effectively and smartly, thus helping create a positive impression on the opposite person
- the necessary knowledge, information, exposure and confidence to undertake training on business etiquette and protocol for other colleagues in the organisation, thus demonstrating talent and increasing opportunities for growth and progression
- the necessary skill, capability and confidence to represent the organisation at important forums and meetings, thus helping in networking, increasing their market value and inviting more opportunities for growth and career progression
- the necessary skill and information as well as confidence and exposure to enhance one’s professional image and successfully represent the organisation, in turn enhancing the company profile
Targeted Audience :
Senior members of an organisation who need to understand the importance and impact of business etiquette and protocol for their employees
Learning and development trainers who need to train employees further on business etiquette and protocols
Other managers and human resource professionals who need to drive professional behaviour and maintain a positive work environment
Sales staff, marketing managers and customer relationship managers and executives who interact with customers on a regular basis
Policymakers who need to understand business etiquette and protocol and create appropriate policies and guidelines fostering these
Members of the hospitality department of an organisation who need to specially make an impressionable experience with outsiders
Any other professional who would like to develop good business etiquette and understand and practice business protocol
Course Outlines :
Module 1 – Advantages of Business Etiquette
- Builds stronger relationships
- Promotes a positive atmosphere and work culture
- Reflects confidence
- Prevents misunderstandings
- Enhances company profile
- Promotes cross-cultural awareness
Module 2 – Etiquette Tips to Improve Company Culture
- Solicit feedback
- Maintain visibility
- Non-verbal communication matters
- Behave impressionably in meetings
- Respect everyone
- Give appreciation
- Punctuality is key
- Don’t gossip
- Be professional at the dining table
- Dress appropriately
Module 3 – Seven “C’s” of Effective Business Communication
- Completeness
- Concreteness
- Courtesy
- Correctness
- Clarity
- Consideration
- Conciseness
Module 4 – Factors Determining Communication Methods in Business Etiquette
- Required formality
- Need for documentation
- Urgency of response
- Required level of detail
- Number of people involved
- Sensitivity of information
Module 5 – Some Business Communication Methods Requiring Business Etiquette and Protocol
- Face-to-face communication
- Telephone
- Video conferencing
- Instant messaging and texts
- Social media
- Greetings and introductions
- Names and titles
- Planning and organisation
- Punctuality
- Verbal and non-verbal communication
- Business meals and tipping
- Gifting
- Attire
- Designated officers for signature and approval
- Timeframes for completion and submission
- Restrictions on information access
- Requirements on storing and archiving
- Comparative quotes for goods and services
- Lack of management support
- Lack of employee cooperation and awareness
- Insufficient training funds
- Lack of focus on continual training
- Insufficient exposure
- Cross-cultural differences
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 9001/2015 from the English international company UKAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
