Unit 1 : The Modern Concepts of Office Management:

• Office Management.
• The difference between office management and work coordination.
• The general concepts of workers in the field of office management and contemporary archives in modern organizations.
• The importance of effective management of office management work in the success of administrative work.
• Types of office management.
• Modern Office.
• Global Office functions.
• Objectives of the Global Office.
• The importance of modern office management.
• Organization of office management and archives in modern offices.

Unit 2 : Tasks and Responsibilities of the Director of the Contemporary Office:

• Functional Office Manager.
• Office management functions.
• Office Manager Skills.
• Qualifications of office manager.
• Duties of the office manager.
• Dimensions of the office manager function.
• The concept of higher office management.
• Responsibilities, duties, and responsibilities of office managers.
• The scientific concept of administrative communication and its methods.
• The art of dealing with leaders and subordinates.
• Behavioral skills related to the functionality of the office manager.
• Planning meetings.
• Business Scheduling.
• Development of cataloging and archiving systems.
• Information Systems and Decision Making.
• High reporting skills and performance indicators KPIs
• Management of relations between senior management staff and organizational units.

Unit 3 : Office Management Protocol:

• Protocol concept.
• Elements of effective office manager behavior.
• Secretary skills in handling protocol management.
• Management of the first impression of the beneficiary of office management services.
• Summary of Recent research has been conducted on the influence of body language in persuading others.
• The concept of the first impression.
• Factors affecting the formation of the first impression of the recipient of office management services.
• The concept of charisma.
• Psychological criteria for effective office manager.
• Effective office manager and protocol dealing with VIP visitors.
• The importance of compatibility between the physical and psychological characteristics of the office manager industry of the ideal impression.
• Etiquette skills and their impact on the success of the effective office manager.
• Skills in dealing with the public to receive complaints.

Unit 4 : The Importance of Communication Skills in Office Management:

• The concept of communication and its types.
• Davis model of communication.
• JOHARI WINDOW MODEL.
• Sound skills for effective office manager.
• Effective body language skills for effective office manager.
• Office Manager Patterns according to the Herman HBDI Scale.
• Perceptual Positioning Techniques.
• Perceptual Positioning Techniques.
• Skills to deal with different human patterns.
• The importance of language skills in the success of an effective office manager.
• Skills of persuasion and influence in the field of office management work.
• Practical applications on effective communication skills in office management.

Unit 5 : Excellence in Office Management Strategies and Arts:

• Stages of preparation and processing systems for organizing files and information.
• Strategy used to serve office and archiving business.
• Skills of receiving and exporting correspondence.
• Methods of indexing and archiving documents and files.
• The art and drafting of official correspondence (correspondence/memos/reports).
• The art of writing reports.
• The art of organizing meetings.
• The art of writing and managing meeting minutes.
• Higher thinking skills for effective office manager.
• The importance of enabling higher thinking skills and activating them for effective office manager.
• Problem-solving and decision-making skills.
• Skills of innovative and creative thinking.
• Practical applications on the higher thinking skills of the office manager.
• Conflict Management and Mitigation Skills in the Work Environment.
• The concept of conflict management.
• Stress management skills.