EBC For Training & Development

Secretarial and Office Management

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Code

Available Dates

Places

Fees

Registeration



Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register


Dubai.. Istanbul

Cairo...London

KualaLumpur.. Tunisia

2950 $

Register

1- Online Training...with international accreditation. The value of participation per person is $1,450

2-Requirement : specifying the course, number of participants, implementation date, and joint coordination.

Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More

Other Places To Hold The Course :

KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels

Secretary and Executive Office Management

Introduction :

The program aims to identify the work of the top office managers according to the best international methodologies and practices. This training program aims to develop the skills of the top office managers and provide them with the necessary technical assistance to perform the work with high production efficiency and provide them with the expertise and skills required by the responsibilities and duties of the job. In this training program, we will introduce the knowledge and skills units that familiarize them with the specialties, duties, and responsibilities of office managers. And the scientific concept of administrative communication and its methods and the art of dealing with leaders and subordinates. Time management and optimal use. And the art of official correspondence and its formulations (speech/memo/reports). Indexing and archiving (practical applications). And behavioral skills related to the function and behavioral aspects of performance and art of etiquette and modern ceremonies.

Course Objectives :

At the end of this course, the participants will be able to :

  • Provide excellent support to their Managers and Teams
  • Encourage an understanding of their strengths and weaknesses
  • Become a skilled communicator and influencer
  • Develop confidence in reporting and presenting
  • Understand the importance of setting and achieving targets
  • Identify priorities and manage time to keep work on track

Targeted Audience :

  • Office Managers
  • Executive secretarial staff
  • Administrative Assistants
  • Personal Assistants

Course Outlines :

Unit 1 : The Modern Concepts of Office Management:

  • Office Management.
  • The difference between office management and work coordination.
  • The general concepts of workers in the field of office management and contemporary archives in modern organizations.
  • The importance of effective management of office management work in the success of administrative work.
  • Types of office management.
  • Modern Office.
  • Global Office functions.
  • Objectives of the Global Office.
  • The importance of modern office management.
  • Organization of office management and archives in modern offices.

Unit 2 : Tasks and Responsibilities of the Director of the Contemporary Office:

  • Functional Office Manager.
  • Office management functions.
  • Office Manager Skills.
  • Qualifications of office manager.
  • Duties of the office manager.
  • Dimensions of the office manager function.
  • The concept of higher office management.
  • Responsibilities, duties, and responsibilities of office managers.
  • The scientific concept of administrative communication and its methods.
  • The art of dealing with leaders and subordinates.
  • Behavioral skills related to the functionality of the office manager.
  • Planning meetings.
  • Business Scheduling.
  • Development of cataloging and archiving systems.
  • Information Systems and Decision Making.
  • High reporting skills and performance indicators KPIs
  • Management of relations between senior management staff and organizational units.

Unit 3 : Office Management Protocol:

  • Protocol concept.
  • Elements of effective office manager behavior.
  • Secretary skills in handling protocol management.
  • Management of the first impression of the beneficiary of office management services.
  • Summary of Recent research has been conducted on the influence of body language in persuading others.
  • The concept of the first impression.
  • Factors affecting the formation of the first impression of the recipient of office management services.
  • The concept of charisma.
  • Psychological criteria for effective office manager.
  • Effective office manager and protocol dealing with VIP visitors.
  • The importance of compatibility between the physical and psychological characteristics of the office manager industry of the ideal impression.
  • Etiquette skills and their impact on the success of the effective office manager.
  • Skills in dealing with the public to receive complaints.

Unit 4 : The Importance of Communication Skills in Office Management:

  • The concept of communication and its types.
  • Davis model of communication.
  • JOHARI WINDOW MODEL.
  • Sound skills for effective office manager.
  • Effective body language skills for effective office manager.
  • Office Manager Patterns according to the Herman HBDI Scale.
  • Perceptual Positioning Techniques.
  • Perceptual Positioning Techniques.
  • Skills to deal with different human patterns.
  • The importance of language skills in the success of an effective office manager.
  • Skills of persuasion and influence in the field of office management work.
  • Practical applications on effective communication skills in office management.

Unit 5 : Excellence in Office Management Strategies and Arts:

  • Stages of preparation and processing systems for organizing files and information.
  • Strategy used to serve office and archiving business.
  • Skills of receiving and exporting correspondence.
  • Methods of indexing and archiving documents and files.
  • The art and drafting of official correspondence (correspondence/memos/reports).
  • The art of writing reports.
  • The art of organizing meetings.
  • The art of writing and managing meeting minutes.
  • Higher thinking skills for effective office manager.
  • The importance of enabling higher thinking skills and activating them for effective office manager.
  • Problem-solving and decision-making skills.
  • Skills of innovative and creative thinking.
  • Practical applications on the higher thinking skills of the office manager.
  • Conflict Management and Mitigation Skills in the Work Environment.
  • The concept of conflict management.
  • Stress management skills.

European Business Center Training Methodology :

Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.

What Does The Participant Get From The Course?

Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution

Note :

We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.

International Accreditations

European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.