Skills Of Dealing With VIP
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
Skills Of Dealing With VIP
Introduction :
Course Objectives :
At the end of this course, the participants will be able to :
To develop personal skills in dealing with different personality types of guests in different situation
Useful business etiquette information to help participants achieve their goals while improving their job performance
Meet & Greet important people in a proper manner
Behave & dress correctly in both business & social occasions
Maintain effective verbal/nonverbal communication skills
Represent the organization at various functions
Organize & manage events such as business luncheons and formal dinners
Deal successfully with the Media
Targeted Audience :
- Personnel officers
- public relations professionals
- events organizers
- personal assistants
- employees in the hospitality business
- all those whose position requires dealing and interacting with important persons in both government and private sectors
Course Outlines :
Day 1
- The definition of Etiquette & Protocol
- Business Etiquette
- Qualities of the ideal escort/host
- Communication
- Dealing With the Guest Complaints
Day 2
- Difficult Personality Types of Guests
- Coping With the Cultural Difference
- Speaking On the Phone
Day 3
- Rules of Greetings
- Rules of Introductions
- Rules of Hand-shaking
- Dress for Success
Day 4
- Business Card
- Business Gifts
- Dealing with the Media
Day 5
- Some Tips on Proper Etiquette for Elevators
- The Business Meal
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 900/2015 from the English international company UCAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
