The Art of Advanced Communication
for Healthcare Professionals
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1- Online Training...with international accreditation. The value of participation per person is €1,450
2-Requirement : specifying the course, number of participants
implementation date, and joint coordination.
Group contracting ... 20% Discount For Each Participant In Any Group Of Five Person Or More
Other Places To Hold The Course :
KualaLumpur.. Istanbul.. Dubai.. Cairo.. Riyadh.. Jeddah.. Abu Dhabi.. Doha.. Muscat.. Sharm El Sheikh.. Kuwait.. Tripoli.. Amman.. Beirut.. Damascus.. Tunisia.. Casablanca.. London.. Paris.. Barcelona.. Amsterdam.. Brussels
The Art of Advanced Communication
for Healthcare Professionals
Introduction :
This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants’ communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.
Course Objectives :
At the end of this course, the participants will be able to :
- Master planning and execution of effective communication strategies.
- Develop a deep understanding of one’s communication style and emotional intelligence.
- Gain proficiency in reading and adapting to feedback, body language, and communication styles.
- Enhance skills in presenting, persuading, and managing conflicts.
Targeted Audience :
Healthcare professionals at any level within the organisation are keen to enhance their communication, emotional intelligence, and leaderhip skills.
Course Outlines :
DAY 1 : Communicating Yourself in Healthcare
- What is Communication? Understanding its impact in healthcare.
- Types of communication
- Role and Beliefs in Communication: How personal beliefs affect interactions
- Emotional Intelligence: The foundation of effective communication
- Reading People: Developing awareness in a healthcare setting
- Case study: Enhancing your presentation skills and content
DAY 2 : Verbal Communication and Emotional Intelligence
- Self-awareness and emotional intelligence
- Communication Styles: Adapting to diverse patients and colleagues
- Para-language: Understanding voice and tone
- Positive and negative language in patient care
- Giving & receiving feedback: Essential for team improvement
- Case study: Setting standards for staff and patient one-to-one conversations
DAY 3 : Non-Verbal Communication in Healthcare
- Body Language: Interpreting and using non-verbal cues.
- Gestures and their meanings in different cultures.
- Communicating in Meetings: Strategies for effective team meetings.
- Written Communications: Clarity and professionalism in documentation.
- Case study: Improving written communication and reports
DAY 4 : The Art of Presentation in a Healthcare Context
- Preparing to Present: Tailoring content to the audience
- Planning Content: What to say and what to omit
- Visual Aids: Enhancing understanding in presentations
- Managing Q&A Sessions: Engaging the audience
- Emotional State: Techniques for maintaining composure
- Case study: Conducting challenging conversations
DAY 5 : Influence, Persuasion, and Conflict Management in Healthcare
- Models of Persuasion: Balancing push and pull strategies
- Understanding Conflict: Strategies for resolution in healthcare settings.
- Self-Perception vs. External Perception: Bridging the gap
- Talking Organisationally: Communicating effectively within the organisation
- Cross-Cultural Communication: Strategies for a diverse workplace
- Planning to Make a Difference: Implementing learned skills
European Business Center Training Methodology :
Our training work is presented in a professional and attractive manner.. Interspersed with interceptive information to renew attention throughout the training period… We aim with this method to train the listener and interact… In addition to practical applications that target the direct skills and knowledge required to be achieved.. It is presented to the trainees in more than one way.. Practical exercises and applications.. Surveys and questions.. A training strategy has been adopted based on pairing between the theoretical and the professional and between the local and the global.
What Does The Participant Get From The Course?
Each participant obtains an internationally accredited training certificate from the European Business Center for Training and Development … which has the ISO certificate in quality No. 9001/2015 from the English international company UKAS .. and receives a training bag containing the scientific material via an electronic flash … in addition to an enjoyable and useful training that is reflected Positive and developmental for individuals and the institution
Note :
We can implement the training course in any of the cities referred to in this course..at the appropriate and required time for the trainees..through joint coordination with the training department at the center..the training is implemented in a distinctive manner according to the best quality standards so that we meet all training requirements and needs.
International Accreditations
European Business Center for Training and Development has obtained international and official accreditations with the highest and best international levels scientifically and technically, which reflect the level of outstanding performance in our training work.. so that it achieves what each participant aspires to by obtaining the best certificates with officially approved scientific and technical standards.
