Marketing, Sales and Customer Service

Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004 Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004 This course addresses the most important strategic need for any organisation operating today. How to give and demonstrate world-class levels of Customer service and Customer Satisfaction. Meeting ISO standards is crucially […]

Best Practices of Sales Management to Lead a Highly-successful Sales Team This fast-paced and comprehensive Sales Management Best Practices training training course is designed to give sales managers the critical skills they require to recruit, train and motivate a highly-productive sales team. This training course focuses on sales management best practices to increase revenue growth

Customer Complaints Handling and Management Customer Complaints Handling and Management In which ever best possible way you run your business, you will at-least once, find a customer with an unhappy face or a dissatisfied review. The most impeccable business will also face a customer complaint once in a while. We need to know that customer

Certified Business Professional in Customer Service CBP Certified Business Professional in Customer Service CBP Certified Information Privacy Professional (CIPP) training is a comprehensive program designed to equip professionals with the knowledge and skills necessary to navigate the complex and evolving field of data privacy. In today’s digital age, protecting personal and sensitive information is of

Online Customer Service Customer Relationship Management Online Customer Service Customer Relationship Management CRM has become an organizational efficiency of great importance. This course, offered by the British Academy for Training and Development, will enable participants to learn how to choose the right tools for institutions that can be developed at present and in the future.

The Customer Complaint System A Tool for Customer Service Improvement The Customer Complaint System A Tool for Customer Service Improvement This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant, and the system’s or

Customer Relationship Management (CRM) … 10 Days Customer Relationship Management (CRM) … 10 Days This course is offered to educate participants how to choose the right tools for their own business, so that they can grow at present and in the future. Deceleration means losing your customers, which means maximum damage. But how can you

Excellence in Customer Service (Advanced) Excellence in Customer Service (Advanced) In this course, we cover all the essential service elements any person involved in direct interactions with customers should know and apply. From the right attitude to the behavioral and communication skills needed to analyze and improve the service provided, we cover it all straightforwardly

Excellence & Creativity in Customer Service Excellence & Creativity in Customer Service One of the most important methods of developing and improving the work within the company is to improve the conditions and atmosphere surrounding this work, where the worker and office managers and departmental officials are the essential element that with the development of

Certified Customer Service Professional Certified Customer Service Professional Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this course, the subjects covered tackle most of what is needed by anyone interacting directly with internal or external customers. This course will cover everything from the most appropriate behavior and